Terms and Conditions (T&C)

for Accommodation, Events, Gastronomy, Functions, and Voucher Sales

Bender Birkenfelder Hof GmbH
Version: May 2026

1. Scope of Application

1. These General Terms and Conditions apply to contracts for the temporary rental
   of hotel rooms for accommodation purposes as well as to all additional services
   and deliveries provided by Bender Birkenfelder Hof GmbH (hereinafter referred
   to as the “Hotel”) in this context, in particular events, restaurant services,
   catering, event offers, and the sale of vouchers and tickets.
2. The subletting or re-letting of the rooms provided as well as their use for
   purposes other than accommodation require the Hotel’s prior consent in text
   form.
3. The customer’s general terms and conditions shall only apply if expressly agreed
   upon in writing.

2. Conclusion of Contract and Contractual Partners

1. The contract is concluded upon acceptance of the customer’s request by the
   Hotel. The Hotel is free to confirm room reservations and event bookings in
   writing.
2. The contractual partners are the Hotel and the customer. If a third party makes
   a booking on behalf of the customer, such third party shall be jointly and
   severally liable together with the customer for all obligations arising from the
   contract.
3. Offers made by the Hotel are subject to change and non-binding unless
   expressly designated as binding.

3. Services, Prices, Payment and Payment System

1. The Hotel is obliged to keep the rooms and event spaces booked by the
   customer available and to provide the agreed services.
2. The customer is obliged to pay the agreed or applicable Hotel prices for room
   rental, events, and additional services used. This also applies to services and
   expenses incurred by the Hotel towards third parties at the customer’s request.
3. All prices include the applicable statutory value-added tax.
4. The Hotel is entitled to request a reasonable advance payment or security
   deposit (e.g. credit card guarantee) upon conclusion of the contract or
   thereafter.
5. The Hotel is entitled to use the payment data provided by the customer for the
   automated charging of due claims via the payment system used. This applies in
   particular to:
   • Non-refundable rates
   • No-show fees
   • Cancellation fees
   • Outstanding restaurant or event costs
   • Claims for damages arising from the contractual relationship
6. The customer agrees to the processing of personal data for contract execution
   purposes in accordance with the Hotel’s privacy policy.
7. Hotel invoices without a due date are payable within 14 days from receipt of the
   invoice without deduction.
8. In the event of late payment, the Hotel is entitled to charge statutory default
   interest.

4. Withdrawal by the Customer (Cancellation) and Non-Refundable Rates

1. Any withdrawal by the customer from the contract concluded with the Hotel
   requires the Hotel’s consent in text form unless a statutory right of withdrawal
   exists.

Accommodation

2. Unless otherwise agreed, cancellation free of charge is possible up to 1 day
   before arrival, 6:00 p.m. local time.
3. In the event of later cancellation or no-show, the Hotel is entitled to charge
   100% of the agreed accommodation price.

Non-Refundable Rates

4. When booking non-refundable rates, the full amount is due immediately upon
   booking.
5. Free cancellation, rebooking, or refund is excluded. In the event of cancellation
   or no-show, the Hotel retains the right to the full agreed price.

Events / Restaurant Reservations / Functions

6. The following cancellation conditions apply to events, celebrations, group
   reservations, and restaurant bookings:

Events up to 30 persons

• up to 8 weeks before the start of the event: free of charge
• up to 4 weeks before the start of the event: 60% of the agreed total price
• up to 1 week before the start of the event: 80% of the agreed total price
• thereafter: 100% of the agreed total price

Events from 30 persons

• up to 12 weeks before the start of the event: free of charge
• up to 8 weeks before the start of the event: 40% of the agreed total price
• up to 4 weeks before the start of the event: 60% of the agreed total price
• up to 1 week before the start of the event: 80% of the agreed total price
• thereafter: 100% of the agreed total price

7. The customer reserves the right to prove that the Hotel has incurred no damage
   or significantly lower damage.

5. Vouchers and Event Tickets

Value Vouchers

1. Value vouchers may be redeemed for all Hotel and restaurant services,
   especially for:
   • Accommodation
   • Food
   • Beverages
   • Events
2. Cash payment of vouchers is excluded.
3. Vouchers are valid for three years from the end of the year of issue.

Event Tickets

4. Tickets for special events, themed evenings, menu events, or other functions
   are generally excluded from exchange and refund.
5. Tickets are valid exclusively for the respective booked event.
6. In the event of cancellation of the function by the Hotel, the ticket price will be
   refunded.

6. Room Availability and Return

1. Booked rooms are available to the customer from 3:00 p.m. on the day of arrival.
2. On the day of departure, rooms must be vacated no later than 10:00 a.m.
3. In the event of delayed vacating, the Hotel may charge:
   • 50% of the full accommodation price until 6:00 p.m.
   • 100% of the full accommodation price from 6:00 p.m.
4. The customer has no entitlement to the provision of specific rooms or room
   locations unless expressly agreed otherwise.